3,979 support manager jobs at 1,695 companies in New York City, NY
Legal Support Manager
Atlanta or Baltimore or New York City or Washington or Philadelphia or Miami or Boston
$113k-$172k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years executive legal support experience with 2+ years supervisory responsibility, strong communication, organizational and computer skills, ability to manage multiple projects and maintain confidentiality.
Manager, Technical Support
New York City, New York, United States
$120k-$145k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years technical support for B2B SaaS, 2+ years managing a support team, experience scaling support functions, strong troubleshooting, data-driven management, clear communication, and ability to coach remote team members.
Intercom, HubSpot, Linear, Slack, Jira
MSD Support Manager
Plano or Durham or Princeton or Melville or Lisle
$111k-$177k/yr OnsiteFull Time
20+ YOE20+ Mgmt20+ years management and staff experience in mainframe infrastructure software support or operations; proven leadership; strong communication; legal right to work in the US; work-from-office.
Manager, Customer Support
New York City, New York, United States
$110k-$133k/yr HybridFull Time
5+ YOE3+ MgmtBachelor's degree; 5-8 years customer support experience in SaaS; 3+ years people management; experience building support function; support tooling (Zendesk, Intercom, Freshdesk); Excel/Google Sheets proficiency.
Zendesk, Intercom, Freshdesk, Microsoft Excel, Google Sheets, SQL, Salesforce, Asana, Gong
Manager, Customer Support
United States or San Francisco or New York City
$120k-$135k/yr RemoteFull Time
4+ YOE2+ Mgmt4+ years in customer support/success including 2+ years managing a support team in payroll, HR tech, construction software, or accounting software; payroll depth; experience with help desk platforms (Pylon, Zendesk, Intercom, Front); strong support metrics and escalation handling.
Pylon, Zendesk, Intercom, Front, Sage, Intacct, Procore, Viewpoint, Foundation
Manager, Desktop Support
New York City, New York, United States
$108k-$135k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor’s degree or equivalent experience, 4 years of desktop support or end-user services experience including 2 years supervising, and knowledge of Windows, macOS, endpoint management, and remote support tools.
Windows, macOS
Manager Program Support (LIRR)
New York City, New York, United States
$87k-$109k/yr HybridFull Time
6+ YOEBachelor's degree in business administration, public administration, engineering, architecture, computer science, or related field; minimum 6 years related experience; proficiency in Microsoft Office Suite, Teams, PeopleSoft, Power BI, and project management applications.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, PeopleSoft, Power BI, Asite, PSR, Microsoft Visio
IT Support Manager
New York City or Pittsburgh
$125k-$165k/yr OnsiteFull Time
8+ YOE8+ Mgmt8+ years leading IT support or service desk, including team leadership and performance management; experience with SLA-based service delivery in Jira Service Management or similar; working knowledge of Microsoft 365 administration and identity concepts (Entra ID, Intune, Conditional Access).
Microsoft 365, Entra ID, Intune, Exchange Online, Jira Service Management, Confluence, AWS, Power BI, HiBob
Paralegal Support Manager
Richmond or Atlanta or San Diego or Orange County or Virginia Beach or Dallas or Chicago or New York or Washington
$135k-$180k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years progressive management experience in legal/professional services; experience managing large legal support teams; law firm experience with practice area knowledge in Bankruptcy, Consumer Financial Services, or Finance/Banking.
Technical Support Manager
Hillsboro or Chandler or Dallas or New York City
$108k-$120k/yr HybridFull Time
10+ YOE2+ MgmtBachelor's degree in engineering or related technical discipline, 10+ years technical support experience, 2+ years management/leadership, semiconductor industry experience, analytical/troubleshooting skills, diagnostic expertise, and certification in a troubleshooting methodology.
Customer Support Manager
New York City, New York, United States
$100k-$140k/yr OnsiteFull Time
4+ YOE2+ MgmtRequires 4+ years in customer operations, support, or CX; 2+ years managing teams; experience owning metrics and SLAs; strong analytical, critical-thinking, judgment, and communication skills; NYC residence and four in-office days weekly.
Intercom, Fin, SEON, Sheets, Microsoft Excel, Zendesk, SQL
Manager II, Customer Support
New York City, New York, United States
$141k-$248k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years customer support experience including 3+ years people management; experience leading geographically distributed teams; expertise in support metrics and data analysis; experience with AI/automation; based in New York within commutable distance to office.
Product Support Manager (AdSense), Creator and Consumer Experience Operations, YouTube
New York City or San Bruno
$114k-$163k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent practical experience; 5 years in technical project management or customer-facing role; experience in support operations, B2B/B2C growth, ad-tech, or consulting; data analysis and quantitative analysis skills.
Payroll Support Manager (Corrections)
United States or New York City or San Francisco
$140k-$182k/yr RemoteFull Time
4+ YOE4-6+ years in operations or technical support; meaningful people management experience; strong operational judgment; communication skills; startup background; ability to learn payroll domain.
Senior Manager Application Support
New York City, New York, United States
$175k-$200k/yr OnsiteFull Time
Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience. Requires enterprise application support, legal technology platforms, cloud and legacy systems, leadership, and IT service management expertise.
Intapp, iManage, Box, Litera Create, Logikcull, Reveal, Microsoft 365, DevOps, ITIL, ITSM, ISO 27001, CEDs
Customer Support Manager - Risk
San Francisco or New York City or Portland or Canada or United States
$104k-$130k/yr RemoteFull Time
3+ YOE3+ Mgmt3+ years leading customer support or risk teams, familiarity with KYC/KYB/AML, experience with data visualization tools, cross-functional collaboration, and managing complex operational projects.
Omni, Metabase
Customer Support Manager
New York City, New York, United States
HybridFull Time
4+ YOE4+ years frontline support for a consumer product; strong written communication; organized and self-directed; comfortable using AI tools; understanding of collector psychology.
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