466 support engineer jobs at 280 companies in Napa, CA
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yrOnsiteFull Time
Dust: Enterprise AI software helping organizations build and run collaborative agents connected to data and tools.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
SPAN: Private home-electrification that designs smart electrical panels and energy-management products for homeowners.
2+ YOE2+ years as service or product support engineer; experience with ticketing tools (Zendesk, JIRA, Salesforce), networking/IoT troubleshooting, Linux, SQL, and command line interfaces; strong communication and problem-solving skills; based in San Francisco office at least 3 days/week.
TOMRA FoodOSE: TOM: Sensor-based sorting, grading, peeling, and post-harvest systems for food growers, packers, and processors.
2+ YOEBachelor's degree in engineering or related discipline required; 2+ years in application, solutions, technical sales support, or related engineering preferred. Requires troubleshooting, data analysis, communication, and up to 50% travel.
Rox Data Corp: Rox is a private B2B SaaS providing AI revenue agents that automate sales workflows for enterprise teams.
2+ YOE2+ years in technical support or solutions engineering in B2B SaaS; strong troubleshooting across SaaS, APIs, identity, data integrations; clear written communication; located in or willing to relocate to San Francisco.
Botrista: Beverage automation helping foodservice operators serve made-to-order drinks with data-driven dispensing equipment and ingredients.
Bachelor's degree in Computer Science, Computer Engineering, or related field; hands-on programming/scripting; system-level troubleshooting; customer-facing communication; willingness to travel locally to customer sites.
San Francisco or New York or California or United States
$110k-$160k/yrHybridFull Time
Luminai: Healthcare AI automation platform that automates administrative and operational workflows for health systems.
Production support experience, strong software engineering fundamentals, ability to read code and make small fixes, clear communication, attention to detail, and experience supporting customer-facing mission-critical software.
LiteLLM: Private software providing an open-source AI gateway for developers and enterprises.
Technical support experience working queues and tickets, diagnosing and reproducing customer issues, submitting fixes, strong customer focus and metrics-driven problem solving.
Euroimmun: German medical laboratory diagnostics manufacturer supplying autoimmune, infectious-disease, allergy, and genetic testing systems to laboratories worldwide.
2+ YOEAssociate degree or technical degree in applied science, biology, chemistry, electronics, biomedical engineering, or STEM, or 4 years military training; 2+ years field service or lab technologist experience; ability to lift 50 lbs; frequent overnight and weekend travel.
AppsFlyer: Modern marketing cloud providing mobile attribution, marketing analytics, and fraud protection software.
2+ YOE2+ years technical support/QA/TA experience, SQL querying, familiarity with at least one programming language, business English, strong communication and problem-solving skills.
Oakland or Bolingbrook or San Francisco or Chicago
OnsiteFull Time
Formic: Private robotics-as-a-service providing full-service industrial automation to mid-market U.S. manufacturers.
7+ YOERequires 7+ years in industrial automation, robotics, or manufacturing equipment; strong mechanical, electrical, controls, and automation troubleshooting; and experience with PLCs, robots, safety equipment, vision, or networking.
Lawrence Berkeley National Laboratory: Conducts multidisciplinary research for national challenges.
3+ YOE3+ years (Level 1) or 7+ years (Level 2) experience in optical and laser systems; bachelor's degree in relevant field or equivalent; ability to apply DOE and LBNL safety regulations; background check required.
Chef Robotics: Private U.S. robotics providing AI-enabled meal-assembly robots and Robotics-as-a-Service to food manufacturers.
3+ YOE3+ years in customer-facing applications/deployment roles, experience in robotics/ML/vision/control, API integrations, ROS/Linux/Python familiarity, ability to travel ~75% and work flexible schedules.
Corridor: Private cybersecurity startup securing AI-generated code for engineering and security teams.
2+ YOE2–5+ years in technical support, solutions engineering, or technical account management; GitHub and CI/CD experience; support platform experience; basic scripting or coding; strong communication and troubleshooting skills.
Cogent: AI cybersecurity providing autonomous agents for enterprise vulnerability management.
5+ YOE5+ years technical support at B2B SaaS; experience scaling support processes; AI-assisted support; troubleshooting with logs, REST APIs, webhooks; Python scripting and SQL; fluency with support metrics; clear communication.