10,620 customer support manager jobs at 4,247 companies in United States
Customer Support Manager
United States
$65k-$75k/yr RemoteFull Time
3+ YOE1+ Mgmt3+ years customer support in SaaS, 1+ years people management, experience with support operations, metrics, coaching, and communication; bachelor's degree or equivalent.
Salesforce, Zendesk, Freshdesk
Manager, Customer Support
New York City, New York, United States
$110k-$133k/yr HybridFull Time
5+ YOE3+ MgmtBachelor's degree; 5-8 years customer support experience in SaaS; 3+ years people management; experience building support function; support tooling (Zendesk, Intercom, Freshdesk); Excel/Google Sheets proficiency.
Zendesk, Intercom, Freshdesk, Microsoft Excel, Google Sheets, SQL, Salesforce, Asana, Gong
Customer Support Manager
United States
$90k-$110k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years customer support experience including 3+ years managing people; B2B SaaS support experience; hands-on Salesforce Service Cloud skills; experience with AI and support automation tools; remote based in the US.
Salesforce Service Cloud, AI tools, automation tools
Manager, Customer Support
United States or San Francisco or New York City
$120k-$135k/yr RemoteFull Time
4+ YOE2+ Mgmt4+ years in customer support/success including 2+ years managing a support team in payroll, HR tech, construction software, or accounting software; payroll depth; experience with help desk platforms (Pylon, Zendesk, Intercom, Front); strong support metrics and escalation handling.
Pylon, Zendesk, Intercom, Front, Sage, Intacct, Procore, Viewpoint, Foundation
Manager, Customer Support
United States or Canada
$110k-$178k/yr RemoteFull Time
4+ YOE3+ Mgmt4+ years customer support experience with 3+ years managing people directly; experience leading support teams with AI front-line; support management in production accounting, payroll, entertainment, finance, SaaS, or FinTech; strong operational and data analysis skills; familiarity with Salesforce, Zoom, Claude, Notion, Google Suite, Linear, Slack,...
Salesforce, Zoom, Zoom Contact Center, Claude, Notion, Google Suite, Linear, Slack, Co-browse
Manager, Customer Support
United States
$94k-$106k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years customer support or CX experience in B2B SaaS; 2+ years people leadership managing frontline support; experience improving CSAT, FCR, response times; Zendesk proficiency; strong analytical and communication skills.
Zendesk
Customer Support Manager
Houston, Texas, United States
HybridFull Time
2+ YOE2+ Mgmt2+ years directly managing employees in oil and gas operations, technical service, or customer support; proven escalation management; strong leadership and communication; bachelor's degree preferred; Zendesk experience preferred.
Zendesk
Manager, Customer Support
United States
$125k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years in customer support ops with 2+ years managing 8+ agents in B2B SaaS; hands-on queue management, QA/coaching program experience, KPI reporting, strong written/verbal communication.
Zendesk, Jira
Customer Support Manager
Hollywood, Florida, United States
OnsiteFull Time
Bachelor's degree or equivalent; experience in customer support in aerospace, aircraft MRO, or military supply; intermediate MS Office skills; strong communication, organizational, and time management skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel
Customer Support Manager
California, United States
$102k-$158k/yr RemoteFull Time
5+ YOE5+ MgmtHigh school diploma required; bachelor's in business or systems engineering preferred; 5+ years customer support management required; Salesforce Service Cloud preferred; knowledgebase management and process building required; AI implementation preferred.
Salesforce Service Cloud
Customer Support Manager
United States
$85k-$130k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 3+ years in customer experience, 1+ year managing teams, multichannel chat, email, and phone support experience, ticketing-system knowledge, and strong communication and collaboration skills.
Intercom
Customer Support Manager
United States
$116k-$181k/yr RemoteFull Time
10+ YOE3+ MgmtManage technical support team, handle escalations, mentor engineers; 3+ years leading technical teams and 10 years customer-facing experience; strong technical, communication, and big-data knowledge; on-call availability.
Cribl, Splunk, Elastic, Kafka, Kinesis, AWS, Azure, GCP
Customer Support Manager
New York City, New York, United States
$100k-$140k/yr OnsiteFull Time
4+ YOE2+ MgmtRequires 4+ years in customer operations, support, or CX; 2+ years managing teams; experience owning metrics and SLAs; strong analytical, critical-thinking, judgment, and communication skills; NYC residence and four in-office days weekly.
Intercom, Fin, SEON, Sheets, Microsoft Excel, Zendesk, SQL
Customer Support Manager
United States
RemoteFull Time
5+ YOE2+ MgmtBA/BS or certificate in GIS, computer science, software engineering, UI/UX design, MIS or related field; 5+ years customer support experience; 2+ years leading a customer-facing team; strong understanding of SaaS support operations; experience with AI for case deflection.
Microsoft Office, ChatGPT, Salesforce, ArcGIS, SQL, CAMA, Tax
Manager, Customer Support
United States
$81k-$89k/yr RemoteFull Time
4+ YOE2+ Mgmt4+ years progressive customer support experience including 1-2 years leading or supervising employees; experience with KPIs, escalations, and support tools like Zoho Desk or Salesforce; strong communication and analytical skills.
Zoho Desk, Salesforce
Customer Support Manager
Algona, Washington, United States
$87k-$120k/yr OnsiteFull Time
3+ YOE3+ Mgmt3+ years customer support leadership managing on-site and remote teams; 3+ years hands-on Zendesk administration; experience configuring workflows, triggers, automations, routing, SLAs, views, forms, permissions, knowledge tools, and Omni-channel; Zendesk Explore reporting; SOP and escalation development.
Zendesk, Zendesk Explore
Senior Manager, Customer Support
Hummelstown, Pennsylvania, United States
OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree in Business Administration, Communications or related field; 7+ years leadership in customer support or contact center operations; experience developing managers; familiarity with support platforms; steel-toed boots required.
Manager, Customer Support
Fort Collins, Colorado, United States
$85k-$120k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years of related factory service support or management experience in semiconductor, industrial, or medical sectors; SAP, Microsoft Office, and English proficiency required.
SAP Service Operations, SAP, SFDC, Microsoft Office Suite, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
Customer Support Manager
College Park, Georgia, United States
HybridFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent and 5+ years leading customer support teams required. Requires leadership, communication, analytical, organizational, Microsoft Suite, CRM, and order automation experience.
Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce, HubSpot, order automation systems, artificial intelligence (AI)
Manager II, Customer Support
New York City, New York, United States
$141k-$248k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years customer support experience including 3+ years people management; experience with distributed teams, support metrics, process design, and AI/automation; based in New York within commutable distance of Pinterest office.
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