12 workforce analyst jobs at 9 companies in Monroe, NC
Workforce Management Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEBachelor's degree in statistics, business, or related field; 2+ years workforce management scheduling/forecasting software and inbound contact center experience; proficiency in Microsoft Excel and Access; ability to work lawfully in the U.S. without sponsorship.
Microsoft Excel, Microsoft Access, Aspect eWorkforce Management, IEX, Blue Pumpkin, SQL, Oracle
Senior Workforce Management Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOEBachelor's degree in statistics, business or related field; 5+ years workforce management scheduling and forecasting; 4+ years inbound contact center experience; advanced Microsoft Excel and Aspect eWorkforce Management proficiency; U.S. work authorization without sponsorship.
Microsoft Excel, Microsoft Access, Aspect eWorkforce Management
Senior Traffic Workforce Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
4+ YOEBachelor's degree in statistics, business, or related field or equivalent experience; 4-6 years workforce management scheduling and forecasting software experience; 4-6 years inbound contact center experience; advanced Excel and Access skills; ability to work lawfully in the U.S. without sponsorship.
Microsoft Excel, Microsoft Access, Aspect eWorkforce Management
Customer Experience Analyst – Workforce Management Analyst
Charlotte or Knoxville or Memphis or Nashville or Orlando or Winston-Salem
OnsiteFull Time
2+ YOERequires 2+ years of workforce management experience, preferably in a contact center with WFM CXone; NICE or Calabrio experience, strong analytical and forecasting skills, communication, organization, and decision-making abilities.
WFM CXone, NICE, Calabrio, Microsoft Office, artificial intelligence
Workforce Management Analyst, Customer Care
Charlotte or Denver or New York City
$63k-$95k/yr HybridFull Time
5+ YOERequires 5+ years of call center experience, workforce management experience, forecasting, scheduling, real-time operations management, Excel proficiency, and analytical skills. Bachelor's degree preferred but not required.
AWS Connect, Verint, NICE, CXone, IEX, Genesys, Aspect WFM, Intraday Grid, Intraday Reforecasting, Real-Time Adherence, Power BI, Tableau, Microsoft Excel
Workforce Management Forecasting Analyst
Reno or Charlotte or Dallas
$64k-$83k/yr HybridFull Time
5+ YOERequires 5+ years performing workforce management forecasting and capacity planning in contact centers, NICE and telephony system experience, Excel or Google Sheets proficiency, financial regulatory knowledge, and U.S. work authorization.
NICE, Automatic Call Distributors, IVR systems, Microsoft Excel, Google Sheets
Workforce Management Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOEBachelor's degree or relevant work experience; 5+ years sales experience exceeding quotas, preferably in MDU environment; 5+ years drafting/negotiating contracts; valid driver's license; English proficiency; ability to work in U.S. without sponsorship.
Salesforce, CRM
Workforce Planning Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEBachelor's degree in operations research, industrial engineering, applied math, computer science, finance, data analytics, business administration or related field; 2+ years advanced data analytics; SQL/Access/PowerQuery; Tableau; Microsoft Excel; English; US work authorization.
Microsoft Access, SQL, PowerQuery, Tableau, Microsoft Office, Microsoft Excel
Workforce Management Analyst - Traffic (Real-time)
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEBachelor's degree in statistics, business or related field or equivalent experience; 2+ years workforce management scheduling/forecasting software experience; 2+ years inbound contact center experience; English proficiency; intermediate Microsoft Excel; working knowledge of Microsoft Access; knowledge of cable TV products.
Microsoft Excel, Microsoft Access, Aspect eWorkforce Management, IEX, Blue Pumpkin
Financial Analyst
Charlotte or Brevard
$100k/yr OnsiteFull Time
12+ YOE12-18 years of experience in financial analysis, forecasting, or workforce reporting; advanced Excel and PowerPoint skills; strong analytical and communication skills.
Microsoft Excel, Microsoft PowerPoint, Copilot
Senior Business Process Analyst
Omaha or Charlotte or Chattanooga
$89k-$109k/yr HybridFull Time
5+ YOEWorkforce benefits experience required, minimum 5 years in support/analysis roles, experience with third-party implementations, process mapping, Agile product management interest, strong communication.
Cons Prod Strategic Analyst IV - H4
Jacksonville or Charlotte or Fort Worth or Addison or Plano or Phoenix or Tampa or Newark or Saint Louis +1 more
OnsiteFull Time
2+ YOE2+ years financial industry experience; 2+ years SAS or SQL; advanced analytical skills; large dataset experience; strong communication; Microsoft Excel; workforce optimization; SQL, Tableau, Alteryx, Python, PowerQuery, JavaScript, PowerShell, Copilot GitHub; 18+ years old.
SAS, SQL, Microsoft Excel, Tableau, Alteryx, Python, PowerQuery, JavaScript, PowerShell, Copilot GitHub